W&H stands for Webster and Humboldt County. However, W&H has expanded to meet the needs of customers in Wright, Kossuth and Hamilton counties as well.
Minimum Fills (Call in Customers):
500 and 1000 gallon tanks minimum fill is 250 gallons
After Hour Fills:
Requests for deliveries after 4:30 pm on weekdays, Saturdays, Sundays and Holidays will incur a trip charge of $65. Scheduled delivery customers are not subject to this charge.
Call In Orders:
Minimum notice on call-in orders: 24 hours. Call-in orders requesting same day service may incur a trip charge of $75. During peak delivery periods, same day service may not be available.
Out of Gas Calls:
Insurance regulations require a pressure check of the gas system on any system we find out of gas. Accounts not on scheduled delivery will incur a $40 charge for this pressure check on the first occurrence, a $50 charge on the second occurrence, and a $75 charge on the third occurrence. If the system does not hold pressure, the service department will be called to repair the system. Regular service call rates will be charged for repairing the system. Customers running out of propane three times during any given heating season may be asked to find a new propane distributor.